Amazon Q in Connect gets more Gen AI capabilities for agents, CallMiner debuts AI Assist for its platform and Druid launches quality assurance testing for AI Agents. Also, Sembly, Miro and Smartsheet ...

Expecting technology to make up a shortfall in headcount because the "improved productivity" can replace a human worker is a recipe for burning out the human workers you have left.

Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent ...

Enterprise Connect AI 2024 provided critical insights into how AI and advanced communication technologies are reshaping the customer experience (CX) landscape. Companies are redefining how businesses ...

We are well along the path now whereby non-human, AI-based agents are taking on a wider range of roles – and erasing the distinction between human and non-human work.

In the same way entities that access, process, and hold data belonging to individuals or entities are held accountable under GDPR rules, these new EU AI rules will also apply to entities far beyond ...

The collaborative workplace vendor is integrating productivity-enhancing AI workflows across multiple offerings, all with the intent to save users’ time.

On September 23, 2024, HP Imagine 2024 showcased the company’s vision for the future of work. I had the privilege of ...

A look at characteristics of the success group from Metrigy’s recent research on connected workspaces for collaborative work ...

The real key component of the next-generation global network isn’t what it looks like, but how organizations will be able to manage it.

The shift in the social media landscape marks a significant customer experience loss, crippling sentiment monitoring, diffusing the brand landscape and fraying customers’ perceptions of being able to ...

It’s a digital-first world. Whether for sales assistance, customer service, or general information, customers increasingly prefer engaging with businesses through websites, web chats, or messaging ...